THE PROBLEM IT SOLVES
When technology only gets attention when it fails
In many businesses technology gets attention only once there's a problem: a computer that won't respond, a printer that stops, a network that drops at the worst moment. Nobody watches it, nobody knows all of it, and every failure interrupts the operation.
- Action comes after the failure, not before.
- Nobody has the full picture of equipment, networks and systems.
- Each incident is solved separately, with no common criteria.
- Technology decisions are made without advice.
WHO IT'S FOR
For businesses that depend on their technology every day
Businesses with equipment and systems in daily use
Computers, printers, networks and software that must be available for the business to operate.
Owners and managers
People who don't want to become the IT department of their own business.
Businesses with technology but nobody to look after it
The technology exists; what's missing is someone who knows it, watches it and takes responsibility for it.
WHEN IT MAKES SENSE
When MANTÉN makes sense
- When every technology failure stops or delays the operation.
- When technology depends on a single person or vendor who isn't always available.
- When you'd rather prevent than put out fires.
- When you need someone to consult before deciding what to buy or change.
- When you've already organized your technology and want to keep it in good shape.
WHAT WE DO
We support and preserve your business's technology
First we understand how your business operates and what technology supports it. Then we define the scope of support with you and sustain it over time.
- 01
Prevention
We review and maintain before something fails.
- 02
Incident handling
We respond to failures within the defined scope.
- 03
Advice
We guide you before you decide what to buy, change or hire.
- 04
Continuity
We know your environment, so you don't start from zero every time something happens.
HOW WE WORK
How we support you
A clear method, from start to finish, also for an ongoing service.
- 01
WE UNDERSTAND
We get to know your business and the technology that supports it: equipment, networks, systems and people.
- 02
WE DEFINE
We agree on the scope: what the support covers, how to ask for help and what's left out.
- 03
WE SUPPORT
We handle incidents within scope and provide ongoing follow-up.
- 04
WE PREVENT AND IMPROVE
We do preventive maintenance and make recommendations so technology keeps working better.
WHAT IT CAN INCLUDE
What MANTÉN can cover
The exact scope is defined with you based on what your business needs. These are the areas it can cover.
- Remote support
- Preventive maintenance
- Diagnosis
- Equipment
- Printers
- Basic networks
- Systems
- Technology support
Scope and limits
WITHIN SCOPE
- ✓Ongoing technology support.
- ✓Prevention and preventive maintenance.
- ✓Incident handling within the defined scope.
- ✓Technology advice.
OUT OF SCOPE
- –Hardware purchases.
- –Web development.
- –Marketing.
- –Third-party licenses.
What's left out isn't included automatically. If your business needs it, we talk it through and frame it within the right solution.
THE SYSTEM
MANTÉN within the system
NÉRDICO's five solutions connect with each other. This is how MANTÉN relates to the rest.
- ORGANIZA →If your technology is disorganized or incomplete, ORGANIZA puts it in order and stabilizes it. Then MANTÉN preserves it.
- CRECE →If you also need an online presence, CRECE is set up as a separate project: MANTÉN doesn't include web development.
- AUTOMATIZA →With the technology foundation looked after, AUTOMATIZA can cut repetitive tasks on top of it.
- APRENDE →APRENDE trains your team to make good use of the technology MANTÉN looks after.
EXPECTED RESULT
Technology that supports your business instead of interrupting it
We want your business to have a well-kept, well-known technology environment, with someone to turn to, so you can focus on running it.
- A contact who knows your technology environment.
- Prevention instead of reaction.
- Technology decisions with advice.
FREQUENTLY ASKED QUESTIONS
Frequently asked questions about MANTÉN
Is MANTÉN technical support?
It includes support, but isn't limited to it. MANTÉN is ongoing technology support: besides handling incidents, it prevents, advises and preserves your business's technology. And before defining any scope, we understand how your business operates.
What if I need something outside the scope?
We talk about it. Hardware purchases, web development, marketing and third-party licenses aren't included automatically, but we can frame them within the right solution.
Do I need my technology organized before starting?
Not necessarily. If your technology needs organizing first, we'll see it while understanding your business; in that case, ORGANIZA can be the starting point.
How much does it cost and how do I sign up?
It depends on the scope, which we define with you after understanding your business. MANTÉN is a recurring service. That's why we don't publish fixed prices or timelines: first, we talk.
What's going on in your business?
Tell us what's going on with your business's technology. We start by understanding it.
Talk to NérdicoWhatsApp · First conversation